- #VISUAL REMOTE ASSISTANT SALESFORCE SOFTWARE#
- #VISUAL REMOTE ASSISTANT SALESFORCE CODE#
- #VISUAL REMOTE ASSISTANT SALESFORCE DOWNLOAD#
Organizations can also leverage Salesforce's new pre-built Einstein Bots to assist customers digitally. Here's a look at how the cloud leaders stack up, the hybrid market, and the SaaS players that run your company as well as their latest strategic moves.įirst, Salesforce is bringing new telephony capabilities to Service Cloud Voice, allowing customer service representatives to assist consumers on a wider range of channels. To learn more about Leviton support services, visit the new Product Support Center at /support.Top cloud providers: AWS, Microsoft Azure, and Google Cloud, hybrid, SaaS players Leviton customer support offers a wide range of resources including on-demand step-by-step installation and product programming videos, instruction sheets, knowledge base articles, FAQ’s and more to provide customer assistance where and when it is needed. “This is particularly helpful in new home construction where newer, less familiar products may be installed and when new homeowners may have questions regarding the use and functionality of their new electrical devices.” “In addition to our 24/7 online Support Center, mobile app and Live support options, the Salesforce Visual Remote Assistant offers unique visual support leading to a better customer experience for the builder, contractor and end-user community,” said Greg Rhoades, director of marketing, smart and new technology products, Leviton.
#VISUAL REMOTE ASSISTANT SALESFORCE CODE#
For privacy and security, the link is a one-time use code which expires following the completion of the support session. When visual assistance is needed, customers are sent a text message or email to their smart de- vice containing a secure link that will directly connect them to a member of the Leviton Technical Service team.
#VISUAL REMOTE ASSISTANT SALESFORCE DOWNLOAD#
The Salesforce Visual Remote Assistant does not require users to download an app. Once the job is successfully completed, the technical service representative can view the results and confirm that the issue has been resolved. By visually observing the issue, the service representative is able to immediately understand the customer’s problem and expedite a solution by walking the customer through the answer to their question. The Salesforce Visual Remote Assistant operates as a simple visual connection between the remote Leviton Technical Service Representative and the customer. This is particularly helpful with the installation, set-up and use of more technically advanced products,” said Brian Avery, senior manager, technical services, Leviton. With visual access to enhance troubleshooting and diagnoses, our technical service team is even better equipped to guide customers quickly and clearly through the process of resolving issues.
“Our new Salesforce Visual Remote Assistant tool offers our customers a unique, innovative and user-friendly customer service experience. Salesforce Visual Remote Assistant benefits builders and electricians by improving first-time resolution rates, cutting operational costs and reducing training time.
#VISUAL REMOTE ASSISTANT SALESFORCE SOFTWARE#
The software allows technicians, installers or homeowners to transmit live video and images of technical issues from the field while consulting with a re- mote expert.
With the Salesforce Visual Remote Assistant, Leviton can help customers troubleshoot and resolve issues faster so that they can quickly get back to their jobs. With this state-of-the-art software tool, builders, contractors and homeowners can connect with Leviton Technical Service Representatives via video directly from their mobile device.Įfficiency is key for Leviton customers seeking technical support. Leviton recently announced significant enhancements to its technical support capabilities with the introduction of the Salesforce Visual Remote Assistant.
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